FAQ
Frequently asked.
Is this just another AI chatbot?
No. The investment is in the scripted catalog — deterministic, auditable answers. The LLM only handles what the rules can't classify, so you stay in control of cost and tone.
What channels are supported?
Email and live chat at launch, plus content moderation for comments and replies. All three share the same matching engine.
Where does my data live?
On infrastructure we control, GDPR-aware by design. No parasitic vendor branding on your outgoing messages.
Why script-first instead of just using an LLM?
Determinism, speed, and cost. 80%+ of support is repetitive — answering it with rules is instant and effectively free. The LLM is a safety net, not the default.
Can I try it before paying?
It's currently in private use. The pricing reflects the planned commercial edition.